# RACHAEL OJO - Customer Support & Operations Professional
Source: https://hello.cv/rachaelojo
bolarachael2@gmail.com | +234 81 697 063 57 | Remote

## Links
- LinkedIn | https://www.linkedin.com/in/bolatito-rachael-6a857915a
- Email | bolarachael2@gmail.com
- Phone | +234 81 697 063 57

## About
Detail-oriented Customer Support and Operations professional with 3+ years of experience leveraging CRM systems (HubSpot, Zendesk, Freshdesk, Intercom) to optimize client communication and streamline operations. Proven ability to enhance data accuracy and drive process improvements, coupled with a strong background in administrative coordination and digital content support. Seeking a remote Customer Support or Operations role in a fast-paced organization to apply expanding expertise in IT support and remote team collaboration.

## Work
### Administrative & Operations Support | China Africa Investment Zone
Provided comprehensive administrative and operational support, ensuring efficient data management and seamless cross-functional communication.
- Streamlined company record management and digital documentation systems, improving accessibility and data integrity for critical reports.
- Orchestrated internal communications and provided robust support for cross-functional operations, enhancing team collaboration and project execution.
- Managed complex scheduling and calendar organization for key stakeholders, optimizing workflow efficiency and meeting coordination.
- Implemented structured record-keeping and data tracking protocols, ensuring 100% data accuracy and compliance for operational insights.
### Freelance YouTube Script Writer | Oja Digital
Produced SEO-optimized YouTube scripts, significantly enhancing audience engagement and ensuring timely, high-quality content delivery.
- Researched and crafted SEO-optimized YouTube scripts, contributing to increased audience retention and engagement metrics.
- Delivered high-quality digital content consistently, adhering to brand voice guidelines and meeting strict publishing timelines.
- Collaborated effectively with remote editors and content teams, ensuring seamless workflow and integrated content strategy.
### Data Entry Clerk | Upwork (Freelance)
Executed precise data entry and management for diverse clients, ensuring high accuracy and strict adherence to deadlines and confidentiality protocols.
- Processed, verified, and cleaned extensive data sets with an emphasis on accuracy, contributing to reliable data integrity for client projects.
- Efficiently managed and organized large volumes of data using advanced functions in Excel and Google Sheets.
- Consistently met strict client deadlines and upheld stringent confidentiality standards for sensitive information.
### Article Writer | College Aftermath
Authored research-driven articles on student and career development, consistently delivering clear, accurate, and timely content.
- Researched and authored engaging articles focused on student and career development, providing valuable insights to the target audience.
- Maintained high standards of content clarity, accuracy, and grammatical precision across all published articles.
- Ensured timely submission of all content, consistently meeting editorial deadlines and publication schedules.

## Education
### Obafemi Awolowo University | General Studies

## Languages
- Yoruba | Native
- English

## Certificates
### IT Support Services Training (Ticket management, troubleshooting basics, customer issue resolution, technical documentation)
N/A
### Technical IT Fundamental
Coursera | 2026-02-01
### IT Support
Digital Witch Training | 2026-01-01
### How to Work and Earn Online
Abiyamo Digital Training | 2023-06-01

## Skills
### Remote Collaboration
- Slack
- Microsoft Teams
- Zoom
- Google Meet
### Customer Support
- Customer Support & Live Chat
- Customer Issue Resolution
### CRM Management
- HubSpot
- Zendesk
- Freshdesk
- Intercom
### Data Management
- Data Entry & Database Accuracy
- Data Tracking
- Record-Keeping
### IT Support
- IT Support Fundamentals
- Troubleshooting Basics
- Ticket Management
- Technical Documentation
### Operations Support
- Order Processing & Documentation
- Administrative & Operations Support
- Workflow Organization
### Scheduling & Calendar Management
- Appointment Scheduling
- Calendly
- Acuity
- Picktime
### Office Productivity
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Meet)
### Content Creation
- Research & Content Writing
- SEO Optimization
- Script Writing
- Article Writing

## Source
Read this profile on Hello.cv: https://hello.cv/rachaelojo
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